FAQ

What do I need to pay?

Does the property come with linen and/or cutlery?
Is servicing available?
Do I need to pay utilities/cleaning?
What are you open hours?
How can payments be made?
Who do I call for emergency maintenance?
When is rubbish night?
Can I book a property unseen?
Where is your office located?
Can I make a booking online?
What is the minimum stay?
Do you accept long term tenancies?
Do I need to pay a security deposit?
Are pets allowed?

 

What do I need to pay?
At commencement of your tenancy you’ll need to pay a security deposit & two weeks rent. Thereafter, depending on the terms & conditions of your tenancy, you’ll need to pay rent & utilities. Eg electricity, gas, servicing etc

 

Does the property come with linen and/or cutlery?
All our properties are inclusive of linen & cutlery, at no additional cost. All you need to bring is your toothbrush!

 

Is servicing available?
Regular ongoing servicing of the property for duration of tenancy is strongly recommended. Servicing includes; vacuuming, launder linen, bathroom clean & kitchen surface wipeover. Does not include; washing dishes or personal clothing. The cost is additional to your weekly rental amount, but can be added to your tax invoice for inclusive payment.

 

Do I need to pay utilities/cleaning?
Tenancies 8 weeks & under have the electricity factored in to the rent, but may also include an electricity tariff capped at $30 per week during warmer months & $50 per week during cooler months, usage exceeding this the tenant will be charged for. Tenancies beyond & or extending 8 weeks, the electricity will be the full responsibility of the tenant. Charged accordingly by our office, as confirmed by Aurora Energy. For long term tenancies, 8 weeks & above, the tenant must pay all charges in respect of gas, electric light and power, telephone calls (rental and installation) and all other charges levied by any competent authority providing services to for or on behalf of the tenant.

 

What are you open hours?
We are open from 8.30am – 5.30pm Monday to Friday. Saturday 9am to 12 noon. Closed Sundays.

 

How can payments be made?
Direct debit, at no cost to you, is our recommendation for all rental payments. We also accept credit card payments, with a surcharge fee applicable. (American Express not accepted in office). Rent must be paid in advance as from the commencement date until the agreement is validly terminated. An itemised tax invoice that includes rent for the coming period plus any additional service charges or electricity, will be issued and payable on or before the due date and is then payable in advance of the rental period detailed on the tax invoice. If a rental payment is rejected by a Financial Institution a fee of $25.00 is charged. If a cheque is dishonoured by a Financial Institution a fee of $30.00 is charged.

 

Who do I call for emergency maintenance?
Our after hours emergency number is 0417 534 287. This number is for emergency maintenance only. For all other maintenance during business hours call 03 6333 3600

 

When is rubbish night?
Due to the nature of the rubbish collection in Launceston varying across suburbs we recommend contacting the Launceston City Council on 63233000 to find out your rubbish night.

 

Can I book a property unseen?
Yes you can. However, Bushby Property Group accept no responsibility/liability should you not like the property. Every endeavour has been given to ensure that all properties are not misrepresented on the internet.

 

Where is your office located?
We’re located at 117 Cimitiere Street, Launceston, ground floor. Opposite Spotlight.

 

Can I make a booking online?
Yes you can make a booking enquiry online, on any property. We will then confirm with you the weekly rate & availability.

 

What is the minimum stay?
Minimum stay is for 14 nights.

 

Do you accept long term tenancies?
Yes we do.

 

Do I need to pay a security deposit?
Security deposit is equivalent to one week’s rent, paid prior to collection of keys & will be forfeited if cancellation occurs. Keys will only be released upon full payment of bond & two weeks rent paid. Preferred method is credit card (surcharges apply, Amex & Diners not accepted). Following a successful inspection of the premises at completion of tenancy, the security bond will be returned within seven days. Your security bond will be refunded in full, providing that upon inspection of the premises directly after departure, they are found to be in order. Bushby Property Group reserves the right to withhold the security deposit or part thereof, if: (1) An additional clean is required (2) Damages have occurred to the property (3) The accommodation is not paid for and (4) undue noise at the property. Guidelines for security deposits: Property left clean and tidy, dishes washed, dried and put away, dishwasher emptied, stove clean- no spillage, no rubbish other than in the wheelie bins provided, no marks on the carpet, property left secured- windows closed, doors locked. Furnishings that are removed, become damaged, stained or suffused with cooking smells or other odours will result in the tenant incurring additional costs to cover the cost of repair, replacement or specialist cleaning of such item. If you leave the property in the same condition you found it and did not disturb the peace, there should not be a problem with having your Security Bond refunded in full. This office reserves the right to list tenants who leave properties in state of disrepair or filthy to TICA (Tenants Information Centre Australasia), as well as seeking payment via a collection agency eg Tasmanian Collection Service or VEDA.

 

Are pets allowed?
Pets are not permitted on or inside the premises. If a pet is found to be on the property no responsibility will be taken by Bushby Property Group or the landlord for the welfare/safety of the animal and should the animal do any damage the tenant is responsible for full replacement/repair/clean.